Shop Terms & Conditions
Processing time
The time I need to prepare an order for shipping is between 1 – 3 days. If the processing time is longer it will say in the items description or on very rare occasions on a pop up in your shopping cart and checkout page. You will receive a dispatch notification email when your order has been dispatched.
Delivery
UK orders will be sent 1st or 2nd Class Royal Mail and 1st or 2nd Class Signed For, depending on value and size of order.
International orders will be sent International Standard or International Tracked, depending on value and size of order.
Shipping costs will be calculated before you checkout.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery.
Ship items back within: 30 days of delivery
I don’t accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
Reviews
10 days after your order is completed you may receive an invitation to review your order. We appreciate when our customers take time to give products a review as this helps us and future customers viewing products.
Shop Terms & Conditions
***COVID-19 UPDATE***
We still aim to dispatch orders within 1 – 3 days. You will receive a dispatch notification email when your order has been dispatched.
Please be aware that once we dispatched your order we have no control over how long it takes to arrive with you. Most UK post is now back to normal and arriving on time, but there may be still be a few delays. International shipping has had quite a few delays as there seems to be a backlog in some countries customs depots. Please be patient your order will get to you.
Stay safe and well wherever you are in the world
Processing time
The time I need to prepare an order for shipping is between 1 – 3 days. If the processing time is longer it will say in the items description. You will receive a dispatch notification email when your order has been dispatched.
Delivery
Orders will be sent 1st Class Royal Mail unless otherwise stated in the items description.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I’m not responsible for delays due to customs.
Returns & exchanges
I gladly accept returns
Contact me within: 14 days of delivery.
Ship items back within: 30 days of delivery
I don’t accept exchanges or cancellations
But please contact me if you have any problems with your order.
The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value
Reviews
10 days after your order is completed you may receive an invitation to review your order. We appreciate when our customers take time to give products a review as this helps us and future customers viewing products.